Refund Policy

1. Refund Eligibility

We strive to provide the best service possible. However, if you are not entirely satisfied with your purchase, we're here to help. Refunds are only applicable under specific conditions and must be requested within 7 days of the original purchase date.

2. Conditions for Refund

To be eligible for a refund, one of the following conditions must be met:

• You were charged incorrectly due to a billing error on our end.
• The service was completely inaccessible or non-functional for an extended period, and our support team was unable to resolve the issue.
• You accidentally purchased a subscription and did not use any paid features (e.g., you did not send any emails or use premium bandwidth).

3. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

• Requests made after 7 days of the transaction date.
• You have actively utilized the service (e.g., sent emails, used API bandwidth) during the billing period.
• Account termination due to a violation of our Terms of Service (e.g., sending spam, phishing).
• Change of mind after extensive use of the platform.

4. Process for Requesting a Refund

To request a refund, please contact our support team at support@halomail.zeroaxiis.tech with your account details, transaction ID, and a detailed explanation of your request. Our team will review your request and typically respond within 48-72 hours.

5. Processing Time

If your refund is approved, we will initiate a refund to your original method of payment (via Razorpay). You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5-7 business days).